Counterfeit Policy

MILANO BROTHERS INTERNATIONAL RECOGNIZES THAT COUNTERFEITING IS A SERIOUS GLOBAL PROBLEM  THAT AFFECTS COMPANIES WORLDWIDE.

TO PROTECT OUR CUSTOMERS WE HAVE IMPLEMENTED A PROACTIVE AND COMPREHENSIVE COUNTERFEIT PREVENTION POLICY FOR ALL PURCHASES ENTERING OR LEAVING OUR WAREHOUSE.

WHERE POSSIBLE ALL GOODS SHALL BE BOUGHT FROM KNOWN AND REPUTABLE SOURCES IN NORTH AMERICA, PREFERABLY MANUFACTURERS OR THEIR AUTHORIZED OR FRANCHISED DISTRIBUTOR.

CERTAIN HARD TO FIND OR OBSOLETE PRODUCTS CANNOT ALWAYS BE OBTAINED FROM THESE PRIMARY SOURCES. IN  SUCH INSTANCES,IT MAY BE NECESSARY TO SOURCE COMPONENTS THROUGH BROKERS OR INDEPENDENT DISTRIBUTORS.

IN THESE CASES, WE HAVE DEVELOPED AN OBSOLESCENCE MANAGEMENT PROGRAM WHICH INCLUDES A SPECIALIZED TECHNICAL TEAM THAT ALLOWS US TO SOLVE  ABOUT 98% OF ISSUES CONNECTED TO THE AVAILABILITY OF OBSOLETE COMPONENTS.

MILANO BROTHERS OFFERS ITS CUSTOMERS THE FOLLOWING RANGE OF SOLUTIONS:

  1. AVAILABILITY RESEARCH ON THE MARKET OF OBSOLETE PARTS AS REQUESTED BY THE CLIENT
    1. VISUAL INSPECTION AND DECAP OF THE PART FOR EVERY DATE CODE TO VERIFY THE AUTHENTICITY OF THE PRODUCT.
    2. 100% FUNCTIONALITY TEST AND DYNAMICS ACCORDING TO THE MANUFACTURERS DATA SHEET AND MIL-SPECS AT A QUALIFIED TEST HOUSE.
    3. TEST  REPORT SUPPLY
  2. AVAILABLE RESEARCH OF ALTERNATIVE COMPONENTS "FORM-FIT-FUNCTION" TO THOSE ORIGINALLY  REQUESTED BY THE CUSTOMER
    1. MANUFACTURER DATA SHEET EVALUATION
    2. RESEARCH OF AN ALTERNATIVE PART AND PROPOSAL TO THE CUSTOMER.
    3. 100% FUNCTIONALITY TEST AND DYNAMICS ACCORDING TO THE MANUFACTURERS DATA SHEET AND MIL-SPEC
    4. TEST REPORT SUPPLY
  3. AVAILABLE RESEARCH OF COMMERCIAL COMPONENTS TO BE SELECTED ACCORDING TO CUSTOMERS REQUIREMENTS
    1. COMMERCIAL COMPONENTS OF 0-70C OR INDUSTRIAL -40 +85C TO BE SELECTED AT MILITARY RANGE -55+125C WITH TEMPERATURE FUNCTIONALITY TEST
    2. SELECTION ACCORDING TO MIL-STD 883 CLASS B (INTEGRATED  CIRCUIT)
    3. SELECTION ACCORDING TO MIL -PRF -19599 PER JAN, JANTX, JANTXV (DIODES AND TRANSISTORS)
    4. TESTING AT QUALIFIED TEST HOUSE

SUPPLIERS ARE OBLIGED TO OFFER EVERY ASSISTANCE AVAILABLE IN HELPING TO REALIZE  COUNTERFEIT COMPONENTS INCLUDING BUT NOT LIMITED TO:

  1. EXTENDING WARRANTIES TO COVER THE TIME NEEDED TO TEST COMPONENTS EITHER BY  THE CUSTOMER OR AT A CERTIFIED TEST HOUSE.
  2. OFFERING A NO QUESTIONS ASKED RETURN POLICY ON  OMPONENTS THAT HAVE FAILED TESTING
  3. THE RESPONSIBILITY TO DESTROY OR TAKE OFF THE MARKET COMPONENTS THAT HAVE FAILED  TESTING OR ARE SUSPECT

4/9/2013